Refund and Returns Policy

1. General Policy

At twiststore, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items clearly marked as non‑returnable
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (380) 747-9191. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), you are responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. For credit card payments, the refund may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will equal the purchase price of the returned item, less any original shipping charges, unless the return is a result of our error, in which case shipping costs will also be refunded.

4.3. Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the refund entirely.

5. Exchanges

Exchanges are treated as a new purchase. To exchange an item, follow the return process outlined above and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect received items promptly and report any issues within the 30‑day window.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

twiststore reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

By making a purchase, you acknowledge that you have read, understood, and agree to comply with this policy.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (380) 747-9191
Address: 9039 Southeast Riverside Avenue, Columbus, Ohio 43211, United States